Delivery
Shipping Options
Standard Shipping
5–7 Business Days
Free over $100 / $8.95
USPS Priority Mail. Tracking provided at shipment. Delivered to any US address.
Express Shipping
2–3 Business Days
$18.95
UPS 2-Day or USPS Express. Guaranteed delivery window. Ideal for gifts and time-sensitive orders.
Processing Time
1–2 Business Days
Before shipment
All orders are inspected and packaged with care before leaving our facility. Custom-engraved orders require an additional 3–5 business days.
International shipping is coming soon. Join our newsletter to be notified when we expand to your region.
30-Day Returns
30-Day Returns
We offer a hassle-free 30-day return window on all standard orders. Frames must be unworn, in original condition, with all original packaging — case, cleaning cloth, and tags intact. Custom-engraved frames are final sale. To initiate a return, email hello@krixlens.com with your order number.
30 days from delivery date
Frames must be unworn with all original packaging
Free return label provided on approved requests
Refund processed within 3–5 business days of receipt
Custom engraved frames are final sale
Exchanges
Exchanges
Want a different size, color, or style? We make exchanges simple. Contact us within 30 days, we'll send a prepaid return label, and ship your replacement as soon as your original arrives back at our facility.
Email hello@krixlens.com with your order number and desired exchange
We'll send a prepaid return label within 24 hours
Replacement ships within 1–2 business days of return receipt
One exchange per order
1-Year Manufacturer Warranty
1-Year Manufacturer Warranty
Every Krix Lens frame is backed by a 1-year manufacturer warranty covering defects in materials and workmanship. Structural issues with hinges, frame integrity, or lens coatings under normal use are covered at no charge. Accidental damage, scratched lenses from misuse, and lost or stolen items are not covered.
1 year from original purchase date
Covers manufacturing defects in frames, hinges, and coatings
Does not cover accidental damage, scratches, or misuse
Warranty claim: email hello@krixlens.com with photo evidence
Valid for original purchaser only — non-transferable
Need Help?
We’re here.
Questions about an order, a return, or anything else — reach out directly. We respond within 1 business day.
Contact Us